Hello Google? Stop Disabling User Accounts!
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There is not a week that goes by, that someone, somewhere, is not posting or blogging about a disabled Google account. The disabling of a Gmail account prohibits a user from not only using Gmail itself, but all of Google’s programs including Doc’s, Google Adsense, and other features. What continues to be disturbing is the amount of time it takes to get your account reactivated.
Yes I know. These Google accounts are free. Yes, Google doesn’t need to provide support quickly. Yes we can switch to another system. But is this feasible for some folks or company? Not always. This one blog site explains the problems one company faced.
Since Google has decided to take my account away from me, the nucleus of our company communications has been taken away and now is replaced by a black hole. My small business communications are now ruined until my account is reestablished.
Furthermore, my clients all contact me via email addresses associated with my Google Account. Now, when these clients attempt to contact me, or send over time sensitive documents or reports, these emails are now send to a voided account, and now, since Google has decided to block my Google Account, GMail is now serving this negative message to my clients and business associates :
“Technical details of permanent failure: Account disabled”
Thank you Google, you have shone a most negative light on my business with my clients.
Overall I am a Google fan boy. But when this happened to me and my account was disabled, it was a real pain trying to get the account activated by sending emails to Google. I personally believe that Google has the means and money to provide phone support to assist us users in getting our accounts back in working order.
Just my two cents.
Comments welcome.
7 Comments
Jeff
October 20th, 2008
at 12:34pm
Was this done by mistake? Why would they disable accounts. if its random error, that’s poor business, even for private users.
Ron Schenone
October 20th, 2008
at 12:54pm
Hi Jeff,
According to some, Google says it is a security feature. It seems that if someone attempts to access your account and is turned away multiple times, it triggers a Google investigation. The first step is to disable the account.
The user than has to email Google, provide identifying information, in my case I needed to ID some in my contacts, and then wait.
George
October 20th, 2008
at 3:41pm
i wonder how the guy at google who came up with the whole dissabling accounts idea for security reasons would feel if his account was disabled for a week or two…
gmail is free yes. but if everybody left because it was horrible google would loose a huge stream of money.
of course google has the means to do phone support, or if not that at LEAST email support, which they dont have, which is outrageous. They need to realize we’re the ones who make their money.
this isn’t something like the gasoline indusry where they can do whatever they want either. so many other email clients have support teams, its rare for somebody like google to not!
Ron Schenone
October 20th, 2008
at 3:49pm
Hello George,
“I wonder how the guy at google who came up with the whole disabling accounts idea for security reasons would feel if his account was disabled for a week or two…”
I think I’ll post this over at Google.
Nick
November 12th, 2008
at 1:39pm
I’m having a most scary episode…account disabled. I my case its because there was a security issue with Google Checkout…the worthless redundant buying service that I signed up for to get 10% off some gear. What a fool. The Googlesphere is inherently evil and here’s why. They promote trust that lures users with awesome free cloud computing service. I foolishly trusted Google and used Gmail, Docs, and Picassa to safeguard my data. Now, because of some BS Checkout problem, they’ve locked me away from my data. IMAP made the situation far worse, since I now have lost 3-years worth of email data. INSANE. I blasted the cheerleaders at Lifehacker who promote all things Google. I suggest that anyone who suffers a similar fate do the same. The word needs to get out that Google can’t be trusted.
Ron Schenone
November 12th, 2008
at 2:14pm
Hello Nick,
Thank you for sharing your experience with us. It is appreciated.
Regards, Ron
alice
November 14th, 2008
at 8:09am
Nick i had very good experience with goole and so have millions of other users.
Grtz.. me