CEO Of Carbonite Back Up Services Responds

Yesterday I did an article about Carbonite and an alleged email that was sent from the company to a blogger. [See article here.] After posting the original article I received a comment from David Friend, the CEO of Carbonite who took issue with the article. He states that the email purporting to be from Carbonite is bogus. He stated that:

Carbonite has NEVER cancelled a customer account for ANY reason, let alone abusing the unlimited backup space.

The “email” cited above is bogus. No such email has ever been sent by Carbonite.

The “Terms of Service” cited above have not been used for nearly a year and is not what is on our web site. See the Terms of Use link at the bottom of our web site home page, or go to http://carbonite.com/terms/. You will find a similar Policy in the TOS for every online backup company.

Termination and Fair Use Policy

YOUR USE OF CARBONITE PRODUCTS IS SUBJECT TO CARBONITE’S “TERMINATION AND FAIR USE POLICY.” THIS POLICY IS INTENDED TO ALLOW CARBONITE TO DENY SERVICE TO ABUSERS. USERS WHO ARE DEEMED TO BE “ABUSERS”, IN CARBONITE’S SOLE DISCRETION, MAY BE NOTIFIED PRIOR TO SUSPENSION OR TERMINATION OF THEIR ACCOUNTS, HOWEVER, CARBONITE RESERVES THE RIGHT TO TERMINATE OR SUSPEND SUCH ACCOUNTS WITHOUT PRIOR NOTICE IN THE EVENT OF A POLICY VIOLATION. ANY FAILURE BY CARBONITE TO ENFORCE THIS POLICY WILL NOT PRECLUDE US FROM ENFORCING IT AT ANYTIME IN THE FUTURE, WHETHER FOR PAST OR CURRENT VIOLATIONS.

So there you have it. A possible bogus email that a blogger used to further his own agenda or a comment from the CEO that they have never cancelled a service.

Since I have not tried the Carbonite service, I will leave it to you, the reader, to interrupt the facts as presented.

Comments welcome.

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I have been writing for LockerGnome since relocating to Missouri seven years ago, where I continue to be a technology enthusiast who enjoys playing with the newest and latest gadgets.