Comments on: Earthlink Wants Dial-Up Customers Only

By: Jerry Tobias

Jerry Tobias — Tue, 29 Jul 2008 21:18:57 +0000

I was a longtime user of Earthlink back when it was Mindspring and it offered excellent tech. support and dialup service. Unfortunately, this didn’t continue. Switching to out-of-country tech support,autheticated email sending and receiving (which didn’t work in Firefox and Opera), and constant disconnects caused me to pull the plug on Earthlink.
What a shame, because it started out as such a great company.

By: ish

ish — Tue, 29 Jul 2008 20:14:23 +0000

I agree with jcidiot – it actually is a fairly solid idea. There are still many places throughout this country where broadband is not available. Then, there are the people who don’t need or want broadband. And, finally, there are those who simply can’t afford it.

Dial-up is still a major way to connect to the Internet. It shouldn’t be, but it is. I always look at Europe, and their low-priced, high quality, and high-speed connections and think “Where did we go wrong?”

But, as I said, there are still many dial-up users in the U.S., and someone needs to take care of them. If Earthlink can take a majority of them, they may actually do fairly well. At least, until we catch up to Europe in terms of broadband availability.

Just my two cents.

/// Ish

By: jcidiot

jcidiot — Tue, 29 Jul 2008 16:34:17 +0000

it’s a solid idea, actually. for many companies focusing on broadband, they could dump their burdomsome dialup users on earthlink…maybe even pay money for elink to take em. elink has more developed support focused onto dialup users, and can gain new customers willing to use dialup. the broband cos saves costs, elink has its customers, the users get better pricing and reliability with custttomer service. i for one survived to 06 on dialup, and it truly suffices for most basic web activities.
this tactic will last only so long however…. the next gen of web users will demand faster speeds.