AT&T Sierra Wireless Satellite - Any Advice?
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I got this in an email message this morning and I am at a loss since I have no experience with satellite anything.
My problem is that I can’t get anything streaming in without waiting for long periods of buffering. Even simple video clips on a web site or YouTube, etc. I have a one year old,1 gig, Compaq Presario V6310US Notebook PC. It came with Windows Vista. I receive through AT&T Sierra Wireless Satellite ( an electronic “card” that plugs into my USB port. I don’t know if I’m just not able to get streaming video without the ungodly long intervals of buffering, or if my settings are somehow incorrectly set. I get everything in real time at my work computer, which is on DSL.
I did a Google and did find that download speeds were in the 600-1400 range. I am guessing this could be the problem.
Any advice will be appreciated.
TIA, Ron
3 Comments
Nathan
June 23rd, 2008
at 5:05am
Its not satellite, its wireless. And if there with ATT then its a USB aircard. And it sounds like this person is not in a 3G area and this is why this person is having all this problems. Looks like this person is connecting to EDGE which is speeds on avg of 200Kbps on a good day.
teddgcm
June 23rd, 2008
at 5:46am
I get calls about this at work several times a day. It could be the simple fact that the device is indoors, thus not getting a good signal. Unfortunately, I am not trained on the data cards and have to transfer the customer to our data support group, who can go through the settings on the computer to determine if that is causing the issue. I suggest calling customer service at 18003310500, listen to the prompts and select the option that mentions data service. This should get you to the data team without having to fight through multiple persons who all have to troubleshoot before they transfer you, even if they know they can’t fix the issue.
Ron Schenone
June 23rd, 2008
at 6:13am
Thanks to you both for the great information. I really appreciate your quick response to my questions.
Regards, Ron