AVG 7.5 – The Real Ending Date Is ?

OMG. I was hoping that by now we would have a definitive answer as to when version 7.5 from AVG [Grisoft] would really expire, but the confusion continues. Reader DougCuk [TIA]posted a AVG forum link in the comments section to a previous article I had posted here. On the forum at AVG DougCuk had posted the following:

We have a stand-off here between the Free Forum position and the “official” AVG Technologies position. The Forum moderators here are adamant that they trust their AVG contact “michaelhd” – who posted the 31st December 2008 cut-off date on this forum – while AVG support and marketing (and the nag screen popup) are continuing to stick with their 25th June 2008 cut-off date (extended from original 31st May date).

I really do not understand what AVG Technologies are trying to achieve by allowing this contradictory situation to continue. Especially as many AVG Free users still have real issues with V8 – and the so called “SP1″ update with all the major fixes has still not made it out of beta testing.

While I fully accept the information provided on this forum is given in good faith – and in all probability is correct – I still am deeply troubled by the official AVG Technologies position. They are either extremely poor at communication or they are deliberately providing incorrect information to panic existing users into upgrading. People will only choose a security product because they trust the company that produced it. This current confusion over who to trust is not behavior one expects from a leading security company.

To which TWMSR had responded:

Amen!

I am a PC Doctor in my geographical area and have many customers, most of whom I have converted to AVG 7 over the year or 2 or 3. They panicked when they started getting the May 31 pop-up, but based on michaelhd’s post stating that 12/31 is the cutoff, I have assured them to sit tight with Ver 7 and not worry. I of course have installed Ver 8 many times and I have been testing it. Other than that it’s top heavy, it’s a fine product and it works. I like it best without the Link Scanner. I recently “downgraded” to ver 7 on my own desktop, and that same day got a pop-up stating that June 25 is the cutoff.

What a terrible blunder by Grisoft. I can see Marketing wanting an early date, but Support realizes, I am sure, you don’t just pull the plug on thousands upon thousands of users.

WHAT IS THE TRUTH GRISOFT? Someone is lying!!!

Tom

What caused the above responses was the following post from isvahan who stated:

 Please don’t shoot the messenger – I’m not saying this is correct – I’m still telling people 31st December – but a well-respected PC tech company CEO stated tonight on his nationwide live radio segment here in Australia, that “AVG had extended the deadline for 7.5 Free support from 31st May until the end of June. You can keep using it after that date but there will be no further updates”

I think what is truly annoying is that many of us, myself included, have been recommending AVG free to our families, friends and clients  for many years. I am almost to the point where I almost feel an obligation to apologize for the misgivings that AVG seems to be causing.

If the folks at AVG feel that it is in their best interest to have us all switch to a paid version, that is a decision that only they can make. But if they think that by being evasive in providing an end date of support for AVG 7.5 is going to endear any of us to continue to recommend AVG, they will be sorrowfully mistaken.

I still believe that AVG has a great product. I am using version 8 without issue. But that does not excuse AVG for those who continue to have issues. Treating people like mushrooms [keeping them in the dark and feeding them sh*t] is not advisable in the age of the Internet. A bad reputation is hard to shake off.

What do you think?

Comments welcome.

PS If this issue is not resolved by the end of June, I am going to begin testing other free anti-virus products and will be reporting back my results during the month of July.  I still have my fingers crossed that AVG is going to come up with a solution.

Source.

Article Written by

I have been writing for LockerGnome since relocating to Missouri seven years ago, where I continue to be a technology enthusiast who enjoys playing with the newest and latest gadgets.

  • DougCuk

    Seems we both feel the same way about this product and the behaviour of AVG. Many thanks for promoting this issue.

    As you say it makes you want to appologise to your friends and clients for the behaviour of a previously trustworthy company. In fact I have already done just that a few times in the last month. I just hope they get their act together soon!

  • DougCuk

    AVG Free Forum moderator “BIG AL 43″ has just closed the thread (quoted above) in the support forum – thereby terminating any further comments. He closes by directing “All Users” to the last post by their tame AVG representative “michaelhd” aka Michael Harper – where he makes the following statements:

    “I can assure you that this date (May 31st) will not be the end of v7.5. However the 31.DEC.08 date is not cast in stone – though I consider it a solid date. ……… I apologise for the differing information given by sales and by other sources, but I stand by the 31.DEC.08 date for now, and will put any changes here.”

    So that was the end of that attempt to get some answers!

    Having said that “michaelhd” is the only voice from AVG that gives me any sense of communicating with a real human being – giving real world answers. Dates do change – but that doesn’t excuse the mis-information.

  • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone

    Hello DougCuk,
    Hopefully this should end the controversy :-)

    But that again…….. :-).

    Thanks for letting me know.

  • DougCuk

    Frankly I don’t think we are really any further forward at all.

    The AVG Free product is officially ONLY supported via the AVG Free Forum. And they are effectively telling v7.5 users to ignore the nag screen, disbelieve responses to emails and phone enquiries – but believe what Michael Harper of AVG has told us. And if you question this logic they close the thread.

  • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone

    Hi DougCuk,
    If you hear any more, please let me know. I appreciate you taking the time to keep me updated.

    Best Regards, Ron

  • Alex MacDonald

    The real losers in this will be Grisoft. It’s not even a question of whether or not there’s a free product available — the question is “If what you’re looking for is computer security, who’s going to trust a liar?”

  • DougCuk

    The June 25th 2008 expiry date for AVG Free v7.5 has now passed – and we have continued to get daily virus database updates and now a new program update (v7.5.526) has also arrived. So it appears the suggestion that the annoying popup was at least partly truthful (i.e. no new program updates – only virus database updates) has now been disproved. I really hope the popup will now cease – maybe that was the purpose of this (final?) program update?

    I would say to the AVG marketing department – if they happen to read this:
    I will be testing AVG Free v8 again – but only when the SP1 update is finally released – not before.
    The large number of AVG Free installations must be considered as advertising for AVG Technologies. To run a campaign of dis-information via a popup window seems distinctly odd – and very counter-productive – for a security company aimed at protecting computer users from this type of intrusive activity.

  • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone

    Hi DougCuk,
    Thanks once again for the information. I agree with your assessment about waiting for SP1. This is what I have been advising as well.

    Thanks again, Ron

  • DougCuk

    For anyone still hanging on to AVG Free v7.5 the end date has now been changed – it is now August 31st. But as most sources always stated the Paid For version will continue until December 31st.

    AVG Free v8 now seems pretty stable – so only the diehard Windows 98 users are left to check out the alternative products.

    From the AVG Free Forum
    http://freeforum.avg.com/read.php?2,136697
    IMPORTANT UPDATE
    AVG 7.5 Free – Support ends 31st AUGUST 2008
    Posted by: michaelhd – AVG Team (IP Logged)
    Date: July 9, 2008 04:07PM

    Support for AVG 7.5 Free Edition is planned to end on 31st August 2008.
    No more virus updates are planned for after that date.
    Note that no more ‘program’ updates are due!
    Only virus updates will continue until the end date.
    AVG 7.5 Paid version will be supported until 31/12/08.

  • http://www.geekiest.ning.com ryan theriault

    Hi i have been reading all these comments. You guys are confuessed only support for the free version of 7.5 is ending. If you have a liscense key that you bought support will continue. I have just gottone done talking to a Representative at grisoft and they said that avg for people that have paid for the program will continue to get updates

  • http://www.highqualitylinkbuildingservice.com link building service

    Totally informative articles! This current confusion over who to trust is not behavior one expects from a leading security company!