Hello, AVG 8 Tech Support! Anyone Home?

“To confuse matters further”?? It seems to me that DougCuk’s Customer Service e-mail clarifies things - support for 7.5 Paid Edition finishes at the end of the year, support for 7.5 Free ends June 25th [brought forward from the end of the year].

Unless I’m misunderstanding, all that’s happened is that they’ve brought forward the shut-off date for the free version; not that confusing!

There is a successor AVG 8.0
You can download it at http://free.grisoft.com/ww.download?prd=afe
good luck
Herman

Hello Herman,
I noticed this last night. There is a newer version of AVG 8 that is available from AVG’s servers. Other download sites are still offering the older 8 version.

Regards, Ron

Hi Mike,
What was confusing is the originally AVG FREE also expired on 12-31-08 as per the AVG forum.

Also there is a new version on AVG servers ending in 1315. The original post and at some mirrors is still 1295.

http://www.lockergnome.com/blade/2008/06/05/avg-8-new-updated-version/

Thanks for your comments, Ron

hey chris:what is wrong with your background on your web site??? i can’t even read the words!!!! put it back like it was!!!

Hi Mike,
I passed this on to tech. support.
Ron

To add to all the “confusion”, the new free version 8 breaks my wireless internet connection on my Dell 8500 laptop with a SMC Barricade G wireless Hub. Luckily I have GoBack which makes it very easy to return my computer to pre-installation condition.
I have tried the various newer 8 versions as they come up, no difference.
regards, Axel

Hi Axel,
Thanks for the information. These problems are really getting to be a PITA for some people.

I just posted the following on the AVG Free support forum in response to yet another thread about the continuing stand-off between the two sources of “official ” information:

We have a stand-off here between the Free Forum position and the “official” AVG Technologies position. The Forum moderators here are adamant that they trust their AVG contact “michaelhd” - who posted the 31st December 2008 cutoff date on this forum - while AVG support and marketing (and the nag screen popup) are continuing to stick with their 25th June 2008 cutoff date (extended from original 31st May date).

I really do not understand what AVG Technologies are trying to achieve by allowing this contradictory situation to continue. Especially as many AVG Free users still have real issues with V8 - and the so called “SP1″ update with all the major fixes has still not made it out of beta testing.

While I fully accept the information provided on this forum is given in good faith - and in all probability is correct - I still am deeply troubled by the official AVG Technologies position. They are either extremely poor at communication or they are deliberately providing incorrect information to panic existing users into upgrading. People will only choose a security product because they trust the company that produced it. This current confusion over who to trust is not behaviour one expects from a leading security company.

Interesting to see what “official” response this produces.
Link to post - http://freeforum.avg.com/read.php?1,132445

[...] DougCuk [TIA]posted a AVG forum link in the comments section to a previous article I had posted here. On the forum at AVG DougCuk had posted the following: We have a stand-off here between the Free [...]

Sir : i I an haveing trouble with the AVG Security Tool Bar keep coming up on the computer and saying (AVG Security -Bar anable to connect with AVG 8.0). Can you tell me what i can do to fixs this problem if you can help me with this it sure
would help me alot. It keep pop-up on the computer so if you can help with this i would thank you so very,very, much.
Thank You again for any help on this

Richard Deltour 7/23/08 Time 11:00a
PPS: Sir if you can send me a reply to my E -Mail at

Hello Richard,
You may wish to post your question on the free AVG forum.