Unlike Microsofty. There is no charge for Hands on phone call service. BUT you have to be a subscriber.
It’s the best Money I’ve ever spent.

Try it! You’ll like it.

RobertO

Technically it would be possible for someone to design a remote support client that in addition to the OBVIOUS desktop control opened a secret command shell (that remained open.) But then… it would also be possible when you have someone come into your business to do IN HOUSE maintenance on your computer. You do have to trust the person that is doing the service (just as the person doing the remote service has to trust the clients ability to pay.)

I think for me the real advantage of the remote support is to be able to tackle problems that are “easy fixes”. Obviously if someones hard drive is failing, or if they’re having general network connectivity problems you can’t solve that via a remote connection (you might gather some information though on problems that would need your presence to solve.)

I try to carefully pick and choose the items I do remote support for though. I can’t tell you how many “30 minute drives across town to click 3 things” this has saved me though. The reality is I wind up being able to deal with some of the “smaller problems” quickly that way because I don’t have to deal with scheduling a visit - taking account travel time to visit onsite.

Generally if I go onsite I have a one hour minimum and bill in half hour increments, but for the remote support I break it into 15 minute blocks with no minimum. (Although most wind up in the 30 minute range.) If it’s a short “how do I” kind of issue I’ll likely keep them on the phone, for longer fixes or things that they don’t really care to interact about I’ll usually talk via phone to get things started and then tell them I’ll give a call back when I’ve got things wrapped up.

There have been one or two times that I’ve done “routine maintenance” style work over a remote connection like this and the privacy concern is one reason I’m reluctant to try to expand that use (because I would be requesting people leave (or allow) a remote access program running overnight.)

Now… moving to text mode access - I’ve made quite a bit of use of SSH for remote administration and routine maintenance for several servers that I administer. (And other devices that support SSH like routers) I can’t begin to tell how much time/gas/grey hair SSH has saved me.

If it’s done well I think it can be a good tool in the arsenal.