E-Mail:
Author Avatar

HP & Compaq Laptop Wireless Problems

If you own a HP or Compaq Laptop purchased during the past year or so, and have been experiencing wireless connection problems, you may wish to take a look at the HP thread for guidance in resolving the issue. From what I read it appears that the best solution is to return your laptop to HP for a motherboard replacement. It seems that the other suggestions of updating the BIOS, updating wireless drivers or trying a replacement wireless card are not working.

Some of the models mention in the postings are:

dv6000z , DV6449us, dv6646us ,dv6000, dv6225, dv6500t, V6133CL, dv9205us, DV 9000, DV6105us, DV6040ca , dv6105us and many more models.

It seems the issue may be with the broadcom wireless hardware.

Anyway you can read all of the dirt here on the HP forum.

Comments welcome.

Tags: , , , , , ,

8 Comments

I haven’t fed on Lockergnome content for a while but was drawn to an article regarding laptop wireless issues:

http://www.lockergnome.com/blade/2007/10/23/hp-compaq-laptop-wireless-problems/

I started following this forum after encountering wireless problems following an HP update recommendation. Long story short, there’s quite a few people experiencing this issue and HP is not handling it very well. They started modifying (sanitizing) posts and removing others to the HP ITRC forum referenced in Ron’s article and then removed the related forums Friday night. It was here: http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1136440&admit=-682735245+1193150685312+28353475. The forum also mentioned Circuit City removing/sanitizing this from its forum, which makes me very suspicious. I have a copy of the forum from Friday night in PDF before they took it down after they had edited content. Send me a note if you would like to see it. I’m using someone else’s laptop now.

Someone from ZDNet had also got involved at one point and would probably like to be made aware.

There’s quite a few models involved and they probably would like to sell the stock as soon as possible.

Some of the models mention in the postings are:

dv6000z , DV6449us, dv6646us ,dv6000, dv6225, dv6500t, V6133CL, dv9205us, DV 9000, DV6105us, DV6040ca , dv6105us and many more models.

-Tim

Hi I have a preario v3000 nootbook that has been sent to hp for parts . the Wireless stoped working. All Circuit city say is sent for parts.Thats all the info I can get from them.can you tell me if this is on of the computers ?
thanks

Hello John,
If I understand your question correctly, the wi-fi may be built into the mobo and may need replacement. Just a guess without further information.

HI what I was trying to say is this one of the computers that has the problem with my presario is v3000 nootbook it has a wi-fi card.
It was working just fine. I shut the system down the nixed day it the wi-fi was not working.it sounds just like the HP dv6000 problems.I was just wondering if it is. I am lucky I have an extended warranty
Thanks

I too have had the same problems described here (wlan disappearing after a while of use, blank startup screens, etc). I just wanted to add my name to the long list of frustrated users. I have a Compaq Presario V3000z (AMD Turion x2).

The only way i can get my wlan back is by restarting in safe mode, which it freezes. Can’t wait until i need that for something else. Then I have to restart it a couple of times by either taking out the battery/power supply or holding down the button. SO FAR THIS HAS WORKED but i’m not holding my breath.

HP customer service/tech support is pretty worthless. they hung up on me because i was out of warranty, even though it’s clearly a widespread problem.

For everyone with a problem with HP Laptops check out this link. Have it ready if you call HP for support because they won’t tell you about it. You will have to sent them a link to it to prove you know there is an 24 month service enhancement warranty on these notebooks because of a hardware issue. They have to fix it for free but will try to charge you for the repair if you are unaware of the warranty program. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us&dlc=&product=3259108 How low is that?!!!

Hi!
I’m from Brasil and I have the model F555US.
Today I couldn’t conect internet because the pc are not identifing the wireless. It says that don’t have wireless.
I thik that is the same problems, isn’t it?
I don’t know what to do because the HP service from Brasil don’t want to atend me because my pc was bought in USA…
Can somebody help me??

Thks

Lydia

What Do You Think?

 


Anti-Spam Image

Want to Start a Blog Here for Free?

Are you an expert in one subject or another? If your goal is to help others and dispense hard-earned information back to the community, stake a claim on your very own Lockergnome blog today! You can write about anything - no matter the topic. Sign-up to start blogging!