HP & Compaq Laptop Wireless Problems

If you own a HP or Compaq Laptop purchased during the past year or so, and have been experiencing wireless connection problems, you may wish to take a look at the HP thread for guidance in resolving the issue. From what I read it appears that the best solution is to return your laptop to HP for a motherboard replacement. It seems that the other suggestions of updating the BIOS, updating wireless drivers or trying a replacement wireless card are not working.

Some of the models mention in the postings are:

dv6000z , DV6449us, dv6646us ,dv6000, dv6225, dv6500t, V6133CL, dv9205us, DV 9000, DV6105us, DV6040ca , dv6105us and many more models.

It seems the issue may be with the broadcom wireless hardware.

Anyway you can read all of the dirt here on the HP forum.

Comments welcome.

[tags]hp, compaq, wireless, problem, hardware, replacement, motherboard, [/tags]

Article Written by

I have been writing for LockerGnome since relocating to Missouri seven years ago, where I continue to be a technology enthusiast who enjoys playing with the newest and latest gadgets.

  • Tim

    I haven’t fed on Lockergnome content for a while but was drawn to an article regarding laptop wireless issues:

    http://wp3.lockergnome.com/blade/2007/10/23/hp-compaq-laptop-wireless-problems/

    I started following this forum after encountering wireless problems following an HP update recommendation. Long story short, there’s quite a few people experiencing this issue and HP is not handling it very well. They started modifying (sanitizing) posts and removing others to the HP ITRC forum referenced in Ron’s article and then removed the related forums Friday night. It was here: http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1136440&admit=-682735245+1193150685312+28353475. The forum also mentioned Circuit City removing/sanitizing this from its forum, which makes me very suspicious. I have a copy of the forum from Friday night in PDF before they took it down after they had edited content. Send me a note if you would like to see it. I’m using someone else’s laptop now.

    Someone from ZDNet had also got involved at one point and would probably like to be made aware.

    There’s quite a few models involved and they probably would like to sell the stock as soon as possible.

    Some of the models mention in the postings are:

    dv6000z , DV6449us, dv6646us ,dv6000, dv6225, dv6500t, V6133CL, dv9205us, DV 9000, DV6105us, DV6040ca , dv6105us and many more models.

    -Tim

  • John Gill

    Hi I have a preario v3000 nootbook that has been sent to hp for parts . the Wireless stoped working. All Circuit city say is sent for parts.Thats all the info I can get from them.can you tell me if this is on of the computers ?
    thanks

  • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone

    Hello John,
    If I understand your question correctly, the wi-fi may be built into the mobo and may need replacement. Just a guess without further information.

  • John

    HI what I was trying to say is this one of the computers that has the problem with my presario is v3000 nootbook it has a wi-fi card.
    It was working just fine. I shut the system down the nixed day it the wi-fi was not working.it sounds just like the HP dv6000 problems.I was just wondering if it is. I am lucky I have an extended warranty
    Thanks

  • Brion Phipps

    I too have had the same problems described here (wlan disappearing after a while of use, blank startup screens, etc). I just wanted to add my name to the long list of frustrated users. I have a Compaq Presario V3000z (AMD Turion x2).

    The only way i can get my wlan back is by restarting in safe mode, which it freezes. Can’t wait until i need that for something else. Then I have to restart it a couple of times by either taking out the battery/power supply or holding down the button. SO FAR THIS HAS WORKED but i’m not holding my breath.

    HP customer service/tech support is pretty worthless. they hung up on me because i was out of warranty, even though it’s clearly a widespread problem.

  • Donna

    For everyone with a problem with HP Laptops check out this link. Have it ready if you call HP for support because they won’t tell you about it. You will have to sent them a link to it to prove you know there is an 24 month service enhancement warranty on these notebooks because of a hardware issue. They have to fix it for free but will try to charge you for the repair if you are unaware of the warranty program. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us&dlc=&product=3259108 How low is that?!!!

  • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone
  • Lydia

    Hi!
    I’m from Brasil and I have the model F555US.
    Today I couldn’t conect internet because the pc are not identifing the wireless. It says that don’t have wireless.
    I thik that is the same problems, isn’t it?
    I don’t know what to do because the HP service from Brasil don’t want to atend me because my pc was bought in USA…
    Can somebody help me??

    Thks

    Lydia

  • Paul Cordova

    I also had the problem that the WLAN on an HP dv9000 stopped working after I turned it off. I’ve read that the latest service pack update may be the cause. I restored my computer to a point before the update and WLAN is working again.

  • Frank Kessler

    I also had the wireless problem. I sent it into HP, they called back saying it would cost $1050.00 to fix. (like to fix a scratch on the screen, replace the keyboard, replace motherboard) none of what I need accept the motherboard problem fixed so my wireless is detected) I told them I wanted them to fix only the wireless problem that they said they would fix. They said ok. So I got my laptop back with no work done, missing screws and DVD drive not functioning. Thanks HP. Just a warning for you all, HP is not very good about fixing this.

  • Colin

    Compaq f730, same thing. And I was so happy with it before I shut it down this morning.

  • Mouldy13

    RE: Wireless Prob HP. If your warranty has run out.Just get a
    wireless USB Adapter for about $39. Problem fixed!

  • gord

    compaq laptop new early last summer; wireless quit working that fall (1 year ago)

  • gord

    should i reconfigure the BIOS for the sake of the motherboard overheating? (re. wireless stoped working)

  • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone

    Thanks for all of the comments everyone.

    gord – I’d contact HP and see what they recommend.

  • Erin Augusto

    The Broadcom wireless adapter just died eight days after the one-yr warranty on Presario F730US. Unfortunately, this model is not listed in the link provided by Donna. I’ve restored, recovered, download, enable network device in F10 boot, yet nothing has changed. HP wants $49-$99 to tell me how to fix the problem. There’s a sticker inside the housing that says Broadcom replacement part is HP 441090-001, but I think I’ll just get the usb device, instead.

  • Chuong Phung

    Thank you for setting up this blog.

    My son has problem with his HP DV6000 series wireless last week. Tried to get in touch with HP Technical Services. They asked for support fee prior answering his technical questions and then turned him down.

    Yesterday, after finding the information on this bog, reaching HP website, my son contacted HP via the provided 800 number. He got the tech went thru the verification with him, including opening the laptop up and reseating the network card. The problem persisted. Then HP decided to arrange the repair of the laptop wireless free of charge.

    Again, thank you to Ron for setting up this blog and Tim and others for the information. Hope many HP users will reach this blog for their wireless problem.

  • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone

    Chuong Phung,
    I am glad that your son was able to get his problem resolved. Thank you for letting us know and for sharing your experience with us.

    Enjoy the holidays.

  • Deb Hall

    sent mine in and 14 days later they sent me a bill for almost $400. I called and said no way this was to be free of charge, they claimed it was a mistake and would send computer back to me fixed free of charge, I told them it best work I had read online about all the bad things that happen to hp and I would not be purchasing another!!

  • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone

    Hello Deb,
    When you get your HP back let us know if it is fixed or not.
    Thank you, Ron

  • gina

    Hi all,

    I have the exact same problem with my 16 month old presario F560EM (UK), no wireless, can’t detect the Broadcom thingy in the device manager etc etc blah blah. I’ve done all the things that HP recommends, updated BIOS etc but no change. HP are totally denying that this problem exists – even though there are scores of people with the same issues and not just with this model. It’s immensely frustrating to be told that ‘yours must be a one off case’ (quoted to me in an email from a hp tech) and to clearly know there are others with exactly the same issues. Oh, and of course, mine is one of the models that isnt covered by the extended warranty.

    Anyway, enough moaning.

    I don’t know how far I’ll get, but anything’s worth a try, hopefully if we all get together we can get some help. I’ve emailed the consumer help TV programme Watchdog (UK) and i would be very grateful if all you could email them too – the more people the better chance we have at at least getting HP to add our models to the list of extended warrantees!

    Please email them at http://www.bbc.co.uk/watchdog/gotastory/?thanks

    Many thanks

    Gina

  • David

    Hi,
    I have a F551au presario and have the exact same problem, no wireless, adapter not detected, HP state that the warranty program will not cover my notebook, they state the wireless adapter is the problem and to send it in for replacement( I have already brought a new adapter and it still does not work)
    I think I will just go wireless usb.

  • Conan

    I have an HP Pavilion tx1327cl. It has the same symptoms –the wireless card going undetected. The problems seemed to start when I installed the BIOS update, HP wireless assistant update, and Broadcom driver updates. Because there appears to be no concrete fix to everyone’s problems, I am concerned that the problem could be software related. However, after a 3-hr online chat with HP, they assure me that the symptoms and lack of software fix point to a hardware problem. They claim that swapping out the Broadcom card should fix the problem. I’ve tried using a USB wireless adapter, but the HP wireless assistant still does not work, and the wireless adapter does not find any wireless signals. Suspicious of a hardware conflict, I even removed the Broadcom card and tried the USB adapter again. It still would not work. However, this adapter is old and was designed for Windows XP. I may have a driver problem with it. Even if the problem is hardware related, is HP replacing with another faulty Broadcom card, or do they have a new part supplier? Has anyone bothered to look at what the new part is? Fearing a supply of faulty Broadcomm cards that someone may be trying to offload, I did not want to buy a replacement part from anyone but HP. However, HP is evidently sold out of the replacement part. My order was cancelled without notification. I have ordered a replacement part from another retailer and await its arrival.

  • bh

    Same problem as everyone else here but I have a newer tx2000.
    Tried all the fixes, then went out and bought at $50 usb wireless and disabled the hp wireless assistant, and removed the driver for the broadcom card, and turned off the wifi switch.
    Not only does the computer work, but it runs cooler.

    I think HP’s exposure for this hardware problem is so big that they just keep denying it for newer models until someone sues them.

  • Southern Lady

    You bet; Presario F700 with a 441090-001 WLAN chip set bites the dust (about a week ago). Question, do I keep the NETGEAR Wireless-G USB 2.0 Adapter (about $39) or try to get a new internal WLAN chip set to work (HP says $89)?

  • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone

    Personally I would go with the USB adapter. Just my 2 cents.

  • Jan

    Same here my computer is a pressario F500em and no way to get the wireless to work it is not detected in the device manager. the wierd thing is that it starts working for 5 min from time to time and even more weird the usb wireless I bought doesn’t work neither… If any one has any advice it would be great the tech guys don’t know so if u do open ur own business you’ll make millions because of HP incompetence…

  • Biko

    Same problem here.
    Yesterday my wireless from my TX2000 stopped working. The PC is not seeing it at all. I’m gonna look if there has been any updates that might have caused it.

  • That Guy

    Wat the hell is going on? I, too, am having the same problem on my F572us. My wireless card disappeared from the device manager, i did a quick system restore to a prior date and it started working. But after a restart it disappeared. I’m glad this guy is preparing a lawsuit > http://h30434.www3.hp.com/psg/board/message?board.id=Internet&message.id=1998&query.id=42366#M1998

  • hoshen7

    I have the same problems, add me to the list. HP support on this is horrid and should defintely recall them all. Besides the wireless going dead, the keys have broken off the keyboard and the AC power adapter has caught fire.

    There’s just something really wrong with HP

  • SSL

    Hp says updates in XP Serv. Pack 3 are causing issues with broadcom wireless lan cards . . I downloaded the original driver for the broadcom from their site and started from scratch. Seems my only choice is to remove serv. pack 3 or live with overflow issues every 4 or 5 weeks and manuallt flusf the dns and register the dns . . . THANKS A LOT MICROSFOT and BROADCOM for not FIXING this ALREADY !!!!

  • DJ

    I have the Presarion F700 with the sam problem. A lawsuit should be filed. It’s too many of us with the same issue.

  • Lego123

    I have exactly the same problem. My v6105au lost wireless connection today. Around two years ago, I installed the latest BIOS HP recommended, but finally I stuck into this problem.
    What I did was just normally shutting down my XP and booting it again.

    I could find that the system couldn’t detect wireless card. Yap, its not a driver issue. So, I opened the back and reinstall the Broadcom wireless card, but I didn’t have luck.

    Thanks to this blog, I could understand the issue. I was thinking about buy a replacement wireless card, but changed my mind and decided to go with USB wireless adapter.

    By the way, it does not mean that the wireless card has been dead? Right? What if I install the XP with svc pack2 (service pack3 seems not good for this issue)? I can get it back?

  • mjamills

    Same problem – I have been using USB adapter for months now. Had to leave town and install a sprint broadband card and guess what happened – all of the sudden my internal wireless came back to life and the blue light came on and worked fine. Something in the sprint setup fixed the problem but it did not last long, after a week its off again and I am back to the USB adapter which has to be unplugged and replugged in each time the computer goes to sleep.

  • sujay

    hi, I live in Bangalore india, I having same problem with my V3424AU model laptop, wifi just disappeared from the network and it always lights up red, I went to HP service they say I need to change motherboard which will cost me half of my laptop cost as its not under warrenty, after reading so many similar problem here I think its manufacturing defect and HP should come forward to repair this for even which are out of warranty. luckly I have one USB netgear adopter with me which is working fine. I have sony and dell they never give me this kind of headach. I am seriously thinking of preparing a lawsuit against HP for cheating so many people. I need support from all those who are victims like me.

  • Devika

    Having the same problems with tx1410. out of warranty. hp wants £257 to fix it!

  • Len Taylor

    I have the same problem on my HP G6030EM. I have done a factory restore, the downloaded the new BIOS, and reinstalled the Broardcom Driver.

    This does work until you restart the Laptop.

    I will never buy another HP product.

  • asmam

    i encounter this problem yesterday.
    what is happening here?

    what should i do??

  • Veneca

    I have a hp tx1000. My wireless card just bummed out on me about two weeks ago. I have the same symptoms the computer does not even register that the hardware is there!! I’ve restarted a million times, opended the computer today but don’t really know what to do in there. I decided to go online to see if there was any quick fixes to this problem before I went to geek squad and shell over money!! But I am happy to hear about some of the work arounds like ubs adaptors and restoring the computer. I will try those hopefully that works. In the meantime I would love a recall and would support anyone’s efforts in the pursuit of it!!!!

  • Peggy A Reynolds

    I have a Compaq Presario F730US. Received for Christmas 2007. Back in June I checked e-mail before work, wireless worked fine. Came in after work that evening to check mail and wireless would not work. Tried everything HP recommended……reseat card, reinstall BIOS update, etc! No dice!! I am VERY unhappy!! I supposed I’ll go with the USB Adapter!

  • Jose

    I am having the same problem with my hp 6000,i went and got a usb adapter as when i red that replacing the wireless card was not working for some people,i updated the bios and the network card driver with no luck. i am very disappointed in hp, very surprised that they are not taking care of there customers, always owned an hp, for years now, i went and got me a macbook pro laptop very happy with it. if any one from hp reads this, you are screwing over your customers, please! put some kind of recall out and fix this, people bought your product because we believed you had a great product, Support it! This hp laptop was my work laptop and now it is just a home laptop for my kids, i build computers and people always ask me what is a good laptop, i always said hp until now.

  • http://wp3.lockergnome.com robert harwell

    I am also having the exact same problems and have tried everything that every gracious tech. has posted on every site. Thank you for the help all but HP is just sorry!!!

  • Terra

    Same issue presario F700. Mobile broadband sprintcard is working great though, so I guess unless there is a recall i’ll go with the mobile broadband card.

  • Somnath

    Thanks Brion Phipps, your solution worked with my V3424Au notebook as well. When I start my notebook without power plug, it detects the Broadcom wireless. Once the notebook is ready, you can then connect the power, there would be no problems.

  • Willie

    Hi Hp Laptop owners, I just spend 1.5 hours talking to Sam in India and Dan Case Manager in Canada about our HP Pavilion DV6000. These people are useless, they do not believe in customer service at all. He mention that e-mail was sent out but not everyone may have received it. and now it’s too late for those who didn’t get an e-mail. I strongly believe that if we all ban together, some how we can get some help from these people. I told him to keep in mind that we are the consumers, we buy the product and with out us all the product would still be on the shelfs and they would be out of business.
    I now know for certain we will never ever buy another HP product. Sony has a very nice Viao that we using right now and if this give us any problem, we are going to get a Mac.
    What i can’t understand is the nerves of these Manufacturers and SO CALLCustomer Service/Case Manager, i thought their job was to help the customers but i guess not. There job is to protect the company at all cost and the customer, based on my understanding from the conversation with Dan if we don’t like it too bad. I ask him, after a conversation like this how do you sleep at night? His, reply “at the end of the day i go home and leave work behind”. Hartless people, COLD! NO COMPASSION!!!!!!!!!! I wish him a good life, say goodbye and hang up because i was getting angry. My Mother brought me up well, so there was no need to start SWEARING and STUFF

  • lonnie

    I have a presario F700 and it has the same problem. It will not detect wireless hardware. Tried resetting to factory default, reseating wirless card to no avail. Call HP and they wanted to offer a 49.00 or 99.00 plan for phone support only, will not cover hardware. I guess I’m stuck like chuck. Will be very hard to consider buying a HP in the future.

  • Gtchez

    Same problem here with my Compac f700. Problem just occurred over the past week and I haven’t yet contacted HP. From what I can tell after reading the posts here, it would be pointless.

  • Redpizzi

    Hey Guys, i have just got the same problem here…
    going to ring HP tommorow about this problem – not happy at all.

  • Rev-Guy

    Pressario v6000 Older model took out wireless card and used usb for 3 months worked fine then started to heat up and now back to same problem.
    HP seems useless.

  • coppernz

    Had the same issue F551au and DV3000. No Wireless adaptor. Removed card and reinstalled, still no luck. Looks like they do have a bit of a problem. Parts no longer available

  • Ferdinand Tugano

    hello! same problem here with my tx2028au. I’m looking for solutions other than replacing mobo it’s kinda expensive and time consuming.

  • meer

    hi my hp compaq c500 wireless is not working what should i do?

  • Art S

    I have a dv9205US and I have the same issue. Piece of junk just stopped working and I cannot connect wireless. I emailed the CEO (Hurd’s) contact email. Hp IMHO is terribel. I had to replace the HD at a little over a year, then my laptop is locked in the up position and now the WIFI seems dead. Never again will I purchase HP. They just don’t know how to make good stuff, My daughters Samsung is going strong and she beats it to death palying ToonTown. Hp would crumble under that kind of use.
    Best
    Art

  • http://[email protected] Curtis

    I have two f700′s and no wireless for about a year

  • Max Yanke

    compaq F700 just quit, same problem as everyone else the NVIDIA chip, I tried the reflow soldering with heatgun, worked for a week, failed again, where can someone get a motherboard that will not have this same problem again?

  • Niccy

    I needed a basic laptop for web surfing, email, writing, and some light computer programming. I got this one at Best Buy for about $[...]. For the price I found it to be a good buy. It came with the 64 bit version of Windows 7 and had two gigabytes of memory, a single core AMD 64 bit processor and a two hundred and fifty gigabyte hard drive. Uses shared memory for graphics.See Here: Compaq Presario Laptop PC