No Repairs If You Install Linux?

Posted by on Sep 12, 2007 | 6 Comments

I read this on several different sites and finally was able to track down the person that this happen to. It seems that this Brit has an in warranty Acer laptop that developed a crack in one of the hinges. He took the computer back where he originally purchased the computer called PC World [no relation to the US magazine], and they refused to repair the hindge since he had installed Linux on the box.

Here is what he says:

Today I took my laptop to pc world because a crack has developed near the left hinge,this develops because the joint inside is failing and spreading to the casing. Laptop is only 4 or 5 months old and otherwise in good condition.

It was agreed that infact there is indeed an issue with the hinge and that it
will spread much further untill the display can no longer stay attached to the
rest of the unit.

Then I was told because I have Linux installed, I am not covered by my warranty.

I was told that they do not have to help me and thats it.

So now I have a new laptop, its failing fast and I feel they are messing around
with my statutory rights. I have contacted CAB and waiting to hear what my options
are, I am really hoping this is against the law because software has nothing to
do with hardware failure. One could argue, this is infact a design fault too since
this is not the first time an Acer laptop has gone this way.

Visit his website here.

If you have the chance Digg his article to show your support for this person. I personally don’t believe that just because he installed Linux, Acer should still be responsible for any hardware issues not related to the operating system.

What do you think?

Comments welcome.

Update: It seems that PC World states the warranty is not voided here

[tags]acer, linux, hardware, refuse, repair, [/tags]

  • shausha

    I think the point here is that PC World and not Acer are responsible for the warranty.

    In the UK (sorry if this is egg sucking mode) the place you purchased your item from is liable for your warranty. However, many many companies will try and tell you your warranty is direct with the manufacturer – this is unfortunately not the case.

    If they go out of business you can go direct to the manufacturer.

    Myself I’d go direct to Acer now because as you say, I can’t see them refusing to not repair it because one changed the OS. What PC World do never ceases to amaze me.

  • Ed

    This is so obvious that it barely merits mentioning, but if it’s not covered if Linux is installed, then…just reinstall Windows. Sometimes the path of least resistance is the best one. I’m all for sticking it to The Man, but apparently the price of a new laptop isn’t worth ‘Viva La Revolution!’?

  • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone

    Hi shausha,
    I agree. Acer is responsible for their product and I would be calling them.

    Hello Ed,
    That is an option.

    It seems that PC World has in fact backed peddled on this and may have the unit repaired. It sure is amazing how a little bad press on the Internet can change things! :-)

  • Cyber Trekker

    Any civilised society would not concur with such a scenario as to void a warranty when there is either a hardware or case failure or breakage due to a weakness in design, materials or the manufacturing process just because an alternative OS to the preinstalled OS has been installed on a computer. In other words, where a problem is not directly caused by the installation of another OS, then the warranty applies or should so apply in full for the life of the warranty. Any other paradigm is an insult to the intelligence of the purchaser of the item and to pure reason itself. Then again, business more often than not possesses no real reasonability or so little of it that it barely registers. Rationality, proverbially speaking, flies out of the window when it comes to business and its insidious pursuit of monetary gain or advantage over ethics and the will-to-good that is the hallmark of the hall of distinction and meritorious action.

    Nor does a manufacturer have a natural right over the purchaser to limit in such an artificial fashion the right of the purchaser to install whatsoever OS on the system as they are desirous of doing. Any law enacted to the contrary is irrational, dictatorial and totally unnecessary. That the manufacturer designed and/or manufactured the item is irrelevant to the point at issue here, so long as the installation of the new OS isn’t the direct cause of the problem. A free society where freedom is cherished would not tolerate the denial of the rights of freedom to choose a specific OS over a preinstalled OS in the subsequent denial of the basic right of warranty covering the failure of design, materials or the manufacturing process in the produced and purchased item. Citing the voiding of a warranty by a non-causing factor is tantamount to criminal intent and activity.

    Let, therefore, the control freaks disperse. Let them fade into the distance in a blink of an eye to be forever gone from the sight and experience of mankind. Let humanity, I say, be rid of their nonsense. For their crafty manipulation and utter control of the minds of humanity with their spurious logic, contortions of reason and law are not needed and should not be desired nor tolerated by humanity, either collectively or individually. The senseless one is the one who submits to the irrational and imprisoning cry of the control freak in accepting their skewered logic presented as a right of business.

    I reiterate, no government has a natural right to legislate in favour of business to the control of the individual from their act of purchase of an item manufactured, distributed or sold in warranty when the design, materials or manufacturing process is at fault in the cause of the problem encountered with the item by the consumer. Corrupt business practice would have us believe that business can control what we do with our purchased item, beyond that which is legislatively legitimate and acceptable warranty stipulations as evidenced in the natural way of things. To impose the false stipulations through manipulation and control is entirely unnatural and perverse. This, such as it is, does no good and is no good for humanity.

  • JAN

    In this example of here is no support, no, care, no pride in good product or in themselves it seems. It is obvious that hardware issues do ot have anything to do with what s/w is installed. It seems any excuse. Sad state of affairs.

    Jan.

  • http://wp3.lockergnome.com/nexus/blade/ Ron Schenone

    Hello Cyber and Jan,
    Thank you both for dropping by and sharing your thoughts and comments with us.
    Ron