No Repairs If You Install Linux?
I read this on several different sites and finally was able to track down the person that this happen to. It seems that this Brit has an in warranty Acer laptop that developed a crack in one of the hinges. He took the computer back where he originally purchased the computer called PC World [no relation to the US magazine], and they refused to repair the hindge since he had installed Linux on the box.
Here is what he says:
Today I took my laptop to pc world because a crack has developed near the left hinge,this develops because the joint inside is failing and spreading to the casing. Laptop is only 4 or 5 months old and otherwise in good condition.
It was agreed that infact there is indeed an issue with the hinge and that it
will spread much further untill the display can no longer stay attached to the
rest of the unit.Then I was told because I have Linux installed, I am not covered by my warranty.
I was told that they do not have to help me and thats it.
So now I have a new laptop, its failing fast and I feel they are messing around
with my statutory rights. I have contacted CAB and waiting to hear what my options
are, I am really hoping this is against the law because software has nothing to
do with hardware failure. One could argue, this is infact a design fault too since
this is not the first time an Acer laptop has gone this way.
Visit his website here.
If you have the chance Digg his article to show your support for this person. I personally don’t believe that just because he installed Linux, Acer should still be responsible for any hardware issues not related to the operating system.
What do you think?
Comments welcome.
Update: It seems that PC World states the warranty is not voided here.
[tags]acer, linux, hardware, refuse, repair, [/tags]





