AT&T DSL CD Doesn’t Work

With Verizon, the CD works correctly, but puts defaults where I don’t want them. So I don’t use it.

I usually ask people that I am working for what they want set up and then do everything manually, because although the disc works, it can be done faster if I do it myself.

It seems strange now - when I first got DSL, about 8 years ago, Verizon actually sent out someone to set up the accounts. I told the gentleman I was capable, but he said he needed to verify everything, so I just watched and we chatted over some iced tea while he worked at my desk.

I ended up learning a great deal about Verizon as a company, about the Central Offices, and how their speed grades were decided upon. This doesn’t happen now, because of adoption rates, but it was nice to get such great service as an early adopter.

He acknowledged that the CD was superfluous for many, but allowed the hand-holding many desire. With subsequent revisions of the disk, the more things the company wants to change, so they will be able to have the dolts at first level tech support be able to ‘help’ some of the callers.

I would, for most people, just give instructions and leave the CD in the paper sleeve.

BTW, I haven’t seen a Vista version of the disc - I bet the first line people are getting a lot of calls!

Hi Marc,
Thanks for sharing your experiences with us.
Ron

Good Mornin Ron
Looks Like a Nice Warm–Day again..! for You..

Any way about 3 Weeks Ago I set up a ATT.. DSL..for a client…
As I was reading the Directions…They Said…DO NOT USE CD…

I usually don’t READ DIRECTIONS I guess it’s a man thing
Directions are USUALY…the LAST Thing you try to get something to work Properly..
But ATT is changing ther stuff so often I thought it might be a good idea This time……..and it Was..

Talk To Ya Later Ron & Stay–COOL

Hi Den,
Thanks for the info. I guess I didn’t read the directions nor the fine print either. It is a man thing. LOL.

Have a good one.

Ron

Hi Ron:

Had the exact same experience with Bell South (Now AT&T) about a year ago. One may logically ask, if tech support knows the install CD doesn’t work, why provide same to new customers - despite the disclaimer noted earlier? To quote a famous American philosopher - Stupid is as stupid does!

Hello tbsteph,
Thanks for your comments and sharing your experience.
Ron

The SBC (before they merged with AT&T) CD tried to install the Microsoft Virtual Machine for JAVA, this was last year, I looked at it and said “Are you ******* me!?”, anyway, just toss the CD in the trash, hook up the modem, and type “192.168.0.1″ or whatever the config address on the back of the modem is, and set it all up from there.

Hi Ryan,
Thanks for the info.
Ron

I hate that disk. Its just easier to install the modem directly rather than jumping through all these hoops. The only problem is that you have to download their browser from their piece of krap install thing that barely works. I use Fire Fox but my parents prefer the att browser. I’m still trying to get it installed because I had to reinstall my OS. Its a shame that they don’t provide an .exe that installs the damned browser but that’d probably be too easy. Instead they make a web based install program that works only in IE(usally not even then). I think my parents are just gonna start using Fire Fox.

Hello Matthew,
Thanks for sharing your experince with us.
Ron

Must be having the same difficulties here. Just bought a refurnished IBM ThinkCentre running XP/SP2. Tried to load SBC/ATT DSL onto it using their CD and got the following:

“WorkflowHarness Executable Application has encountered a
problem and needs to close.” “PLEASE TELL MICROSOFT
ABOUT THIS PROBLEM.”

Anyone care to walk me thru how to do this manually?

My DSL has been working just fine on my older Dell. Modem is Siemens Speedstream 4100.

Hi Ron,
I did a Google and found many with the same problem, but no solutions.

Do this. Give SBC tech. a call. They can get you up and running manually very quickly.

Hope this helps.

I just configured my DSL modem on it’s configuration page, it’s should be 192.168.something.something (listed on the bottom of the modem), and a modem access code you’ll need.

That CD is the biggest piece of crap, it tried to install a customized frontend to Internet Explorer called “SBC Browser” (I use Firefox), a customized Yahoo Messenger (I use Pidgin), and Microsoft JAVA Virtual Machine (discontinued, ancient, buggy, and has known security problems.

My advice is that you need to forget that disc exists.

I am sitting here, waiting for tech support at AT&T for over 40 minutes! In the meantime, I am exploring the Web for a solution for my problem, …..an inability to send emails, using Microsoft Outlook 2007.

I am disgusted with AT&T’s service.

Hello Jack,
If AT&T does in fact come up with a solution, let us know what it is.

TIA, Ron