Norton Product Shows Expired When It Should Be Current

I wish I had a nickel for every time I’ve either heard or read in one of the forums about someone having trouble renewing their subscription to a Norton product, only to be confronted with a message telling the user their subscription had expired. I would have myself a bunch of nickels! So today when I read about this problem once again I was also happy to read about a possible solution.

It seems that if your Norton product does not properly synchronize with the Norton server, you will continue to get this annoying message. It also makes the user feel that they are unprotected since the system will refuse to update itself. So Symantec has posted a procedure to follow in case you fall victim to this problem with the hopes that the problem will be corrected.

First of all you must be connected to the Internet. For Broadband users this should not be a problem. For dial-up users, confirm you have a connection by opening your browser to determine you in fact have a connection.

  1. Start your Norton 2007 product.
  2. On the Norton product tab click Support.
  3. Under Subscription & Account Information, select Subscription.
  4. Click I have already purchased a subscription. Please check my subscription status.
  5. Click Next.
  6. Make sure you have connected to the Internet, then click Next. Your subscription status is verified and you see the number of days that remain for your subsciption.
  7. Click Finished.

See Symantec’s full description of the procedure here.

I hope his helps.

Comments welcome.

[tags]sysmantec, norton, subscription, errors, help[/tags]

Article Written by

I have been writing for Lockergnome for eight years.

  • Don Naphen

    Ron, I had this very same problem when trying to renew my subscription on the 2006 version! Yeah, I planked my money down, did the d/load and then it wouldn’t accept the upgrade! I followed the EXACT same procedure as outlined above for the 2007 version. Wow, talk about dejavu! I finally hammered their customer support, received a refund and opted for the online purchase of the 2007 version (now long uninstalled – replaced with AVG).

    Didn’t like the 2007 version from the get-go, as it had “added features” not found in their 2006 version, and constantly gave me nag popups to allow for default settings to take over. I could go on and on about Symantec and also McAfee, but the’ve been covered indepth in previous threads … suffice to say, I do NOT like either AV programs. Once they went the “suite” route they lost many long-time loyal customers.

  • Ron Schenone

    Hi Don,
    Agree 100%. When Symantec went the ‘suite’ route, their products went down hill. Like yourself, I used Norton all the way up to version 2004 before switching to AVG and have never looked back.

    Thanks for the comments.

    All the best, Ron

  • Jeff Barr

    Maybe it’s just me, but why should a paying customer have to waste their time trying to figure out why a product they’ve purchased suddenly thinks that they haven’t paid for it? It’s clearly an example that Symantec is more interested in treating their customers like thieves with their oppresive and inconveinent (and obviously faulty) “product activation”. After the second time this happened to one of our machines, I pulled all symantec products out of our office. Eset’s NOD32 works just as well (if not better), is faster, and has a smaller footprint. Even better, not once has it tried to convince us we were thieves.

  • Ron Schenone

    Hi Jeff,
    I agree with your assessment. Thanks for your comments.

  • HarryH

    I suppose I am bewildered that any home user is still using any Symantec product. I was a faithful advocate until encountering ridiculous issues starting with thier 2003 suite product installation which caused great difficulty after installing over an earlier version. Later versions I attempted resulted in equivalent issues. IMHO they have degraded the name of Peter Norton.

    I simply cannot believe how poorly designed the Norton suite has become. Removing it manually is the only option. Sadly this kills the ability to use the Norton utilities, which once were my salvation in difficult situations….

  • Sean

    Had this problem, tried all the suggestions including the above, removed and reinstalled twice, called Symantec who had me remove and reinstall twice and then the tech gave up, NRT’d the junk and moved on to Kaspersky Internet Suite. Symantec has turned into bloatware that has serious activation issues that cannot be resolved. Once the problems start, something is changed on the computer that is not removed or reset by doing Add/Remove uninstall, or an NRT (Norton Removal Tool) uninstall. I will never be paid for the day of productivity I lost, or reimburse my employer for that time either. We nuked NIS off a 27 workstation network over this stupidity.

  • Ron Schenone

    Hello HarryH and Sean,
    Thank you both for sharing your comments and experiences with us.

  • John

    Ron: That procedure you listed doesn’t always work. First I have Norton Anti-virus 2007 & I have to hit support and activate. Even Nortons help desk had it wrong. There is definitely a random problem with their server. Somes times it works and sometimes it doesn’t. My subscription record is fine. On the last call they gave me a procedure to uninstall and install version 2007.3 of the product. Haven’t tried that yet since it came back on its own. Figure this will be another adventure. This can’t be a hard one to solve.

  • Ron Schenone

    Hi John,
    Norton seems to always have had a random problem with their server. :-)
    I recall back when I was using version 2003, updating the definitions was always a challenge. Symantec seems content to provide the old “uninstall-reinstall” routine as SOP. When as you and others have found out, it miraculously starts working.

    Thanks for your comments,

  • neonguru

    I’m not putting all my passwords in the cloud!

    • Decimus Strans

      You’re actually not putting your passwords in the cloud, you are actually putting a hash of them in the cloud. All the data is encrypted from your computer (and I tested it) and sent to their servers encrypted.

      Although, I do understand your fear of putting your passwords in the cloud.

      • neonguru

        Sure, but I can decrypt all of those passwords by entering a single password which is stored somewhere, probably encrypted, in the cloud. If someone gets a hold of that one password…………………………………

  • Anonymous

    I use KeePass and DropBox to do the same thing. Syncs with my Android phone as well. Even though the KeePass archive is in the “cloud” on DropBox, I control the access to the archive.

  • Christopher DeMero

    If you worried about your Google account, you can always use the two step verification method.