China PC Users Will Sue Symantec - Update Causes Havoc
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Several weeks ago Chinese users of Symantec’s Norton software downloaded a update that they allege caused havoc on their systems. Since than, Symantec has confirmed this and had issued an apology to those who were inconvenienced by the update. Well this doesn’t seem to be cutting it for some users who have decided to sue the software giant for compensation.
We are all familiar with the EULA that we all must agree to before software installs onto our systems. We are also aware that basically the EULA says if the software turns your system to toast, tough for you. IMO this has always been a sore spot for us PC users. Why would we have to be at the whim of software manufacturers who can get away with this sort of thing and we just have to take it?
We have also seen that some countries, mainly those in Europe, have united against some of the mega giant business establishments from the US and have told them you are not playing nice with others. It is easy for countries outside of the US to take on corporate America since these countries have little concern whether that tick off American companies or not. They also feel that their court systems will uphold their findings and corporate America is aware of this reality as well.
As American companies enter into the Chinese market place, they are going to encounter a new set of rules from a country whose government has total control over the populace. Where their laws may not be so liberal as those here in the US. So it should be interesting to see how Symantec is going to handle this situation and if they will bend and provide the Chinese people who were affected with some type of compensation. If they do, why shouldn’t users here in the US be compensated as well when our systems are corrupted by a errant updates or patches?
So what do you think? Should software companies be held responsible when their products go amiss and cause havoc on our systems? Or is it to bad for the consumer?
Comments welcome.
[tags]America, corporate, Chinese, China, symantec, update, problem,[/tags]
5 Comments
Bill
May 30th, 2007
at 4:02pm
If my computer is working fine and the company wants to install a “update” or a “genuine advantage” and then it does not work and I lose use of my computer or access to my files? YES, they should have to pay restitution. I don’t see how they can make us jump through hoops in the EULA and then when the poop hits the fan, they are not at fault. If I work on someones computer and screw things up, I pay for it, not the customer.
Ron Schenone
May 30th, 2007
at 4:09pm
Hi Bill.
Thanks for your input and comments.
Ron
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Jimmy
September 11th, 2008
at 10:49pm
Yes they should be held in account of anything they do that causes a problem on your system. If you are in China or in America or on Mars it does not matter. Make software that works fix the problems it causes in a very short time at the software manufactures expense. Fix this Norton thing NOW its Sept 11,2008 and I have had my computer messed up for a month maybe more after Norton did an update.Because I had a red X and they said do it. Now My system will not start properly and I have found a virus on my system after running another virus scan other than Norton 360.