We already know that Microsoft needs to start listening to the community and hearing what they have to say. We already know that not only do they need to listen, but they need to involve the community in core decision-making processes with their software, from the very planning stages. What do we as users want out of the software? What do we want to be able to do with it? How would we, as users, actually go about doing this with said software, and what features can be added to make it easier and more enjoyable?

Two of the teams at Microsoft which have isolated themselves from this ideal are, mainly, the Windows and Office teams, and quite possibly a bit of the Windows Live team. Windows Vista, while not a disaster for me personally, was one for multitudes of people. Office 2007, while having many excellent features, was a trainwreck for the power user (Outlook 2007, anyone? No thanks…). Where are all of these complete OS/cloud integration features from Windows Live? No where to be seen.

On the flips side, there are many teams at Microsoft who do an incredible job at listening to users. The Xbox and Xbox Live teams, absolutely the Zune team, and while they’re not heard from too often, the Microsoft Research teams. They all listen to what users want out of products, what features, whether software or hardware, would benefit to the end user, and begin using their brilliant development minds to follow through on those ideas. They have us, the geeks and user advocates, to literally translate what the average end-user wants to do or has frustrations with into language that Microsoft developers and technical users can understand.

One thing that made headlines today is that Microsoft Research has opened up the Singularity project to the public for SDK and RDK use, for 100% free. If you do not know, Singularity is a very small Operating System which runs its microkernel and processes as managed code. Not only that, but it’s written in the C# language. For the non-technical users, this means it’s a completely different operating system than anything else out there both in terms of its programming and the potential it has. What Microsoft Research has done with Singularity is create a virtually uncrashable operating system with insane performance. People have been begging Microsoft to release this to the public, to technical users and developers, for over a year now. They’re finally listening.

What does this mean? It means that they’re making progress. It means that technical users can use Singularity, get down into its core, and start making suggestions to the Singularity team of how they’d like to see it improved. It means that with Microsoft’s brilliance, and our end user input, we could potentially be involved in the planning stages for a next-generation Operating System from Microsoft. Now, I’m not saying that Singularity will be the base for the next version of Windows. The Singularity developers have already states that’s not its purpose. However, with input from the community, it very well could be the case that Singularity’s ideas make it into the next version of Windows, something that would significantly help us all.

Microsoft is making progress, no matter how slow it may be. Let’s just hope it’s not too slow.

Microsoft: Please listen to the community in all areas of your software development from the very planning stages. It will benefit the end user, and ultimately, it will benefit you as a company.

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In order for things to change, Microsoft needs to hear our voice.

Read on. I promise I’ll get your attention.

I’m a nobody. Microsoft has probably never heard of me in any capacity. I’m not popular in the online community. I’m not an executive and I have no business experience. My opinion counts for very little and my voice is rarely heard.

I’m a user. But I’m more than that. I’m a user advocate, or at least I try to be.

I’m a geek. Or, at least, that’s what my family and friends call me. I’m the person my peers turn to when they need help with technology.

I educate. Not only do I help solve their problems, but I also educate them how to better go about using their product in the future.

I AM a user. Regardless of how much I know about technology (and I know a lot), I’m frustrated with all of it.

Microsoft isn’t all about Windows. Microsoft isn’t all about competing with other companies. Microsoft should be about me. This bold statement requires one to ask why I am so important. The answer is not all that simple given Microsoft’s current ideals surrounding their software products. Businesses and people want Microsoft products. OEM vendors pay countless sums of money in order to license Windows and other Microsoft software products to provide to customers. Microsoft owns the market and this isn’t going to change anytime soon. Why am I so important in Microsoft’s world?

I’m important because I start my computer every day and use Microsoft’s products. I’m important because my entire life in the year 2008 relies on software that Microsoft has engineered and produced with millions of working man-hours, whether it be Windows, Office, Media Center, Sync, the Zune, Windows Mobile, or Live Services. My entertainment revolves around Microsoft products. My communication revolves around Microsoft products. To restate: My life revolves around Microsoft products.

Have I gotten your attention? Probably not. Microsoft, after all, has an overwhelming reputation that they make horrible products. Bill Gates has a reputation of being a money-hording and self-righteous person. When people think about Microsoft, they think about power, control, and quite possibly, hopelessness. Let me be the first to say that I utterly loathe such statements as these for their downright ignorance to the truth.

I see it every day. I deal with it every day. “Microsoft is horrible.” “Microsoft can’t produce a good product.” “I can’t stand this new ‘Vista’”. I sit here using Windows Vista Ultimate x64 on 4 custom-built computers surrounding me, never had one single issue with Windows Vista since the public Beta, wouldn’t dare touch any other operating system, and yet I am somehow frustrated to my very core with Windows Vista.

It’s not about what’s wrong with Vista. It’s about what’s not right with Vista. It’s about overpromising and under delivering. It’s about why my voice and the voice of countless others has been all but silenced in the ears of Microsoft’s decision-makers. I’m not frustrated with the product. I’m frustrated with the ideology that Microsoft has adopted over the last decade.

What happened to Microsoft’s original idea of technology in the hands of the average person?

The average person has been removed from the map in Microsoft’s mind. The end user has been allowed to be trampled on by not only the products that Microsoft releases, but also the ways in which they are released to the customer. Microsoft has allowed OEMs to not only frustrate, agitate, and torment end users with technology, but also cause the horrible reputation that Microsoft has in the software community at this very point. Microsoft has lost all quality control outside of the development labs and the end user, the very people that matter the most to the success of Microsoft, are suffering because of it.

The frustrating thing from my perspective is that the end user typically is too ignorant to know what to do about it. They don’t know what hardware to buy or which software to run. They don’t know how important updates are. They don’t know the difference between Allow and Cancel in UAC. They come to us, people like me, the geeks, the user advocates, pleading for a solution. We try our absolute best to not only provide this solution but educate them in the meantime.

And we, the community of user advocates, have been begging Microsoft to listen to us for over a decade. We, the community of user advocates, are the most user-facing people Microsoft has to tell them what people want in Microsoft’s products. We, the community of user advocates, have been utterly ignored for over a decade. And yet, we, the community of user advocates, have not stopped our relentless plea for Microsoft to hear our voices as customers, as loyal customers, who want nothing other than a quality product for us to advocate to our peers; for us to evangelize to everyone around us; for us to be able to say “This product is AWESOME.”

That’s us. Who is Microsoft and what can they do?

Microsoft is a company with potential like no other software company in the world. Microsoft is a company which houses some of the most brilliant minds in technology. Microsoft is a company which contributes more to technology as a whole through things which stem out of Microsoft Research. Microsoft is a pioneer in the gaming industry. Microsoft is one of the greatest success stories this world has ever seen.

There are areas of Microsoft, including those I have just mentioned, which have done so much for the end user. Microsoft Research listens to what users want to see in products. Where are these amazing technologies in primetime Microsoft products? The Xbox Live community is virtually flawless. Why isn’t this development strategy used when developing other Microsoft software? I saw dozens of tips submitted to Microsoft about how the Zune 1.0 could be improved: all of them made it into Zune 2.0 and it’s a fantastic product, better than anything else out there. What happened to Windows?

Microsoft needs to stop thinking about how their operating system software and office productivity software will benefit corporate environments. Microsoft needs to dedicate entire teams to finding out what the community has to say about their products and how they can be improved in the way that users want, not the way that Microsoft executives want. Not only do these teams need to be created, but these teams need to have direct influence as to where, how, and when these ideas make it into core Microsoft products.

Microsoft has long had conferences where they get feedback from users. Why haven’t any of these major ideas made it into Microsoft products? What happened to the lines of communication? Which Microsoft executive decided our ideas weren’t good enough for the product?

Microsoft has to stop thinking about its business partners and start thinking about itself for once. While Microsoft benefits financially by partnering with, say, Hewlett-Packard, HP is one of the prime examples of an OEM which is utterly trashing Microsoft’s reputation by bundling software which is not only completely pointless, but ultimately hurts the user’s experience with the Windows operating system. HP has turned a Microsoft product into an HP branded product, complete with trial software from companies which no one has ever heard of or services which will never be used just so HP can make money.

Microsoft needs to threaten OEMs concerning such behavior which tarnish their reputation. Microsoft needs place strict limits as to which hardware and which software is allowed to be installed on these machines which are sold to consumers in order for Microsoft to provide OEMs with the licenses in the first place. And Microsoft needs to put their money where their mouth is and actually follow through with pulling OEMs licensing for those who do not completely and fully comply. This would and does require a virtual reconstruction of Microsoft’s business ideals.

OEMs are controlling Microsoft at this point and it’s hurting us. Advertisers and software which have little use for the consumer are controlling OEMs and they’re hurting us even more. It’s Microsoft’s duty to step in on behalf of the end user and provide them with the experience they deserve. Not only is it the end user’s experience that’s on the line, it’s clearly Microsoft’s reputation and future support from the community.

Have I gotten your attention? I most certainly hope so.

I’d like to think that all of my dedication (and not only mine but the tens of thousands of people in the community), will have paid off in the end by Microsoft undergoing major changes in order to better involve the community as a core part of the company, as advisors and consultants, to improve the quality of Microsoft’s products, Microsoft’s reputation, Microsoft’s stance within the technology and software world, and Microsoft’s future as a great company who actually listens to their users.

You can’t know how long we wait for the day that people can actually say they respect Microsoft. And believe me, we won’t be giving up anytime soon should our efforts at this point in time be ignored just like the rest. The reason we never give up is because we care about the end user; ultimately we are just end users ourselves who happen to know about the technology behind product.

We want quality. We want a voice. We want to be embraced by a company who could give us such amazing products. We want Microsoft to succeed.

Please help us.

On behalf of the entire Windows and technology user community,

Adam Reyher

As we all know, people are having issues with Windows Vista. While personally I know that these issues truly aren’t the fault of Windows itself, the world seems to want to think of it that way. Here are some tips to keeping Vista running smoothly:

• Don’t buy your computer cheap. Now, I know this doesn’t help people who already own a computer with Vista, but for anyone looking to get a new machine in the near future, my advice is to not go cheap. Ultimately, you’ll be getting bad or unstable hardware which will cause you a plethora of problems with Vista in the future. If you’re buying a desktop, I’d recommend spending at least $700 for the tower itself, not including the monitor and peripherals. This way you know you’re most likely getting higher quality hardware.
• Keep your computer clean. Don’t be installing tons of software you’re only going to use once. I personally go through my Remove Programs list once a week and uninstall anything I don’t need again. Don’t let programs launch when Windows starts up. Only open programs when you need them. If you don’t know how to turn off a program from starting up when Windows starts, there’s a great way to stop it from happening.
  1) Hit Windows + R and type “msconfig”. Hit Enter. If Windows asks you to allow, hit Allow or Continue.
  2) Go to the Startup tab and uncheck any programs you don’t need running when Windows starts up. This includes things like Adobe, MSN, AOL, Quicktime, Java, or iTunes. Be sure not to disable any Microsoft items or Antivirus/Antispyware!
• Have a computer with a dual core or quad core processor? Use it! For some strange reason, Windows will not use multiple cores when booting up the computer. Once you’re in Windows it will use them, but not during the boot process. This significantly slows things down. Here’s how you can turn on the other cores:
  1) Hit Windows + R and type “msconfig”. Hit Entier. If Windows asks you to allow, hit Allow or Continue.
  2) Go to the Boot tab and click Advanced Options. Check the “Number of Processors” box and from the drop down, select 2 or 4 or however many processors your computer has. Note that if you only have 2 cores, only 2 will be listed. If you have 4, only 4 will be listed and so forth, so chose the maximum number in this list.
• Use a good Antivirus and Antispyware program. By “good,” I mean a few things. Firstly, the detection rate needs to be high. Secondly, is it a “lightweight” program. What I mean by this is how much resources does it use on your computer? The number 1 cause of slowness on computers is not the hardware but the Antivirus program that is running in the background. Absolute no-go programs are Norton, McAfee, or AOL protection. These programs will bring your computer to an absolute crawl regardless of how powerful it is. The #1 program that I recommend is Kaspersky Internet Security. Kaspersky is a full internet protection suite protecting you against both viruses and spyware. It is extremely lightweight and runs in the background without you even knowing it’s there. Another recommendation would be Trend Micro Internet Security. I personally don’t like this as much as Kaspersky, but it is a very decent solution.
• Keep your desktop clean. Surprisingly, the number of icons you have on your desktop can affect the performance of your computer. While this isn’t as much of an issue with higher-end machines with good graphics cards, you’ll notice performance hits on lower end machines since the computer needs to re-render all of these icons every time you go back to your desktop. Folders are a Godsend. Use them.
• Useless programs, while sometimes fun, can actually hurt your computer. This includes stuff like Weather programs which keep you updated (use the Sidebar in Vista!), programs that change your mouse cursor, or toolbars for your browser. More often than not, these programs also contain high amounts of viruses and spyware. Stay away from them.
• Leave your computer on all the time. In the pre-Windows XP days, leaving your computer on 24/7 was a sin. The reason for this was that the hardware in your computer wasn’t meant to be kept running for that long. These days, the same exact hardware that’s going into enterprise-level servers is pretty much what you’ve got sitting in your computer. It can more than withstand staying on all the time. The advantage to this is huge: Windows Vista will automatically perform maintenance on the computer while its not in use, such as defragmenting the hard drive. Also, constantly shutting down/booting up your computer will effect performance of things like Superfetch as it has to not only load Windows, but commonly used applications when booting up.

So there you go. That’s my list of tips for running Windows Vista smoothly. I hope they can be of help to you.