I didn’t write the following, but I included it in my newsletter a few years ago. I came across it while cleaning up some old files on my hard drive and felt the need to post it again.
While we stress through the ever-increasing pace of life, this poignant tale reminds us to, as Chris Dautry [...]
The saga is over. The king is dead. Dell has lost and may never recover.
That’s my story and I’m sticking to it.
The final nail was hammered into the coffin, at least in regards to my personal issues with Dell. If you are reading this for the first time, Richard Binhammer, a member of Dell’s blog [...]
I’ve had a couple emails from Richard B. at Dell who seems genuinely interested in helping me solve my problem. We’ll see how that turns out. For now I will remain skeptical. In the interim, he told me about another site, DellIdeaStorm.com, which Dell has apparently set up to gain feedback from their customers and prospects.
I [...]
The problems continue to add up for Dell, the beleaguered former #1 PC company. In this weeks episode we find that hanging your shingle with another sinking monolith likely spells doom. I know when I look over the Horizon I don’t see Vista in my future. Heck it took a couple years for the Redmond [...]
My saga with Dell continues. While I try to be a good customer, I am thwarted at every turn. First I am lied to by Dell Sales Rep Matthew Konk, who tells me he can configure the same computer I want (a 6400 Inspiron in the Small Business section) in the home and home office [...]
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